Healthy H2O TERMS & CONDITIONS

1. Club H2O Membership

Club H2O is a membership program operated by Healthy H2O Pty Ltd.

Membership is available to people aged 18 years and over and provides the member with the selected Healthy H2O water filtration system and applicable membership benefits, subject to these Terms & Conditions.

2. Membership Options, Pricing and Minimum Terms

All prices shown above are GST inclusive. A standard shipping charge of $49.90 (GST inclusive) applies to the initial system shipment. Some regional areas may incur additional shipping charges.

By joining Club H2O, the member agrees to maintain and pay for their selected membership for the applicable minimum membership period.

* Filter-Only Membership is available to eligible existing Healthy H2O customers who already own their water filtration system outright and want ongoing replacement filters without a full water cooler membership.

3. Payments

Membership payments are made by direct debit. Depending on the membership arrangement, payments may be made weekly, fortnightly or monthly.

Direct debit payments may be made using a nominated bank account (BSB and account number), Visa or Mastercard. Healthy H2O does not charge a fee for establishing or processing the regular direct debit.

If a scheduled payment fails, the member will receive a failed-payment text message. The member is responsible for contacting the Healthy H2O office on 1300 661 261 within 48 hours to arrange a catch-up payment. Failure to make contact within 48 hours may result in a $5.00 surcharge.

The member is responsible for ensuring their nominated payment details remain current and that sufficient funds are available when payments become due.

4. Ownership and Use of the Water Filtration System

During the applicable minimum membership term, the Healthy H2O water filtration system supplied under the Club H2O membership remains the property of Healthy H2O.

After the member successfully completes the applicable minimum membership term, ownership of the supplied system passes to the member.

If a membership is cancelled before the minimum membership term has been successfully completed, the member must return the supplied equipment to Healthy H2O in good order. All costs associated with returning the equipment are the member’s responsibility.

If a membership is cancelled after successful completion of the minimum membership term, the system does not need to be returned.

The member is responsible for using and maintaining the system in accordance with Healthy H2O instructions.

5. Replacement Filters

Club H2O full memberships include one replacement filter automatically supplied every six months, being two replacement filters per year.

The member is responsible for replacing the filter as recommended and using the appropriate Healthy H2O replacement filter for their system.

6. New for Old Warranty

Eligible Club H2O full memberships include access to the Club H2O New for Old Warranty while the applicable full membership remains active.

If a member experiences a problem with their Healthy H2O water cooler, they should contact Healthy H2O for assistance in the first instance.

For a current water cooler membership, where the water cooler stops cooling, Healthy H2O will replace the water cooler under the New for Old Warranty process.

The member is not required to return the faulty water cooler. Healthy H2O may request photographic evidence of the faulty product before arranging a replacement.

Healthy H2O will cover the associated shipping costs for a replacement supplied under the New for Old Warranty.

Accidental damage is not covered by the New for Old Warranty.

The New for Old Warranty continues while the member maintains their eligible full water cooler membership. If the member moves to a filter-only membership, the New for Old Warranty ceases.

7. Member Accessory Discount

Current Club H2O members receive a 25% discount on eligible replacement spare parts and accessories.

The 25% member discount does not apply to the purchase of water cooler systems.

8. After the Minimum Membership Period

Once the applicable minimum membership period has been successfully completed, a member may choose to continue their existing full Club H2O membership, move to a filter-only membership, or cancel their membership subject to the required notice period.

If the member continues their existing full membership, the applicable membership rate continues unchanged: Water Pot $7.90 per week, Bench Water Cooler $15.90 per week, or Floor Standing Water Cooler $16.90 per week. The existing full-membership benefits continue, including scheduled replacement filters and any applicable warranty coverage.

If the member cancels after completing the minimum membership period, the system remains the member’s property. No further filters will be supplied and any membership-based New for Old Warranty coverage will cease.

9. Filter-Only Membership

Filter-Only Membership is available to:

eligible Club H2O members who move to a filter-only membership after successfully completing their applicable minimum membership period; and

existing Healthy H2O customers who already own their water filtration system outright and wish to join Club H2O for ongoing replacement filters.

The filter-only membership is $7.90 per week or $15.80 per fortnight, GST inclusive, depending on the member’s preferred payment frequency.

Filter-only membership includes one replacement filter automatically supplied every six months. Shipping and handling for filters supplied under the filter-only membership is included in the membership price.

The filter-only membership has a minimum membership term of 12 months. After completing the minimum membership term, 30 days’ notice is required to cancel.

For a Club H2O member moving to filter-only membership after completing their full membership minimum term, the member owns their water filtration system outright.

The New for Old Warranty does not continue under a filter-only membership.

Filter-only members continue to receive the 25% member discount on eligible replacement spare parts and accessories.

10. Cancellation

After completing the applicable minimum membership period, a member may cancel their Club H2O full membership by providing 30 days’ notice.

Cancellation notice is provided by text message to 0438 458 582. Once the cancellation text message is received, the member will be advised by text of their cancellation date.

Filter-only memberships have a minimum 12-month membership term. After that minimum term has been completed, 30 days’ notice is required to cancel, with cancellation requested by text message to 0438 458 582.

If a full membership is cancelled before the applicable minimum membership period has been completed, all supplied equipment must be returned to Healthy H2O in good order at the member’s cost.

11. Failed or Outstanding Payments

Members are responsible for maintaining payments throughout their membership.

If a scheduled payment fails, the member will receive a failed-payment text message and must contact Healthy H2O on 1300 661 261 within 48 hours to arrange a catch-up payment. Failure to make contact within 48 hours may result in a $5.00 surcharge.

Healthy H2O reserves its rights in relation to outstanding membership fees in accordance with these Terms & Conditions and applicable Australian law.

12. Changes to Membership Details

Members are responsible for advising Healthy H2O of changes to their contact, shipping or payment details. This is particularly important to ensure replacement filters and membership correspondence are sent to the correct address.

Changes can be advised by text message to 0438 458 582 or by contacting Healthy H2O using the current business email address published on the Healthy H2O website.

13. Shipping and Replacement Products

Healthy H2O offers Australia-wide shipping.

A standard shipping charge of $49.90 (GST inclusive) applies to the initial Club H2O system shipment. Some regional areas may incur additional shipping charges.

Shipping and handling for filters supplied under a filter-only membership is included in the filter-only membership price.

Where Healthy H2O supplies a replacement water cooler under the New for Old Warranty, Healthy H2O covers the associated replacement shipping costs.

14. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

15. Contacting Healthy H2O

Questions about Club H2O membership, payments, filters, warranty claims or cancellation can be directed to Healthy H2O.

Healthy H2O Pty Ltd
Phone: 1300 661 261
Mobile / SMS: 0438 458 582
Email: admin@healthyh2o.com.au
Warehouse: 4/24 Huntington Street, Clontarf QLD 4019
Warehouse only – not a retail showroom.